Privacy Policy

Sendbun ("we", "our", or "us") is an email service platform that enables users to create and manage their own temporary email services. We are committed to protecting your privacy and being transparent about how we collect, use, disclose, and safeguard your information when you use our platform.

This Privacy Policy explains how we handle both your personal information as a platform user and the email data that flows through our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

We collect information that you provide directly to us when you:

• Register for a Sendbun account using Google OAuth
• Create email service sites and domains
• Set up mailboxes and email accounts
• Subscribe to our service plans
• Contact our support team
• Use our API services

The types of information we may collect include:

• Account information (name, email address from Google OAuth)
• Domain information (custom domains you add to the platform)
• Billing information (PayPal payment details, subscription plans)
• Platform usage data (features used, API calls, email volumes)
• Support communications (emails, chat logs)

We also automatically collect certain information when you use our platform:

• Device information (browser type, operating system, device type)
• Log data (IP address, access times, pages viewed)
• Location information (derived from IP address)
• Cookie and tracking technology data
• Platform performance metrics

As an email service platform, Sendbun processes email data in the following ways:

• Email Reception: We receive emails sent to temporary email addresses created through our platform
• Email Storage: Emails are stored securely with configurable retention policies
• Email Processing: We process emails for threading, forwarding, and attachment handling
• Email Access: Platform users can access emails sent to their created mailboxes
• Email Analytics: We collect usage metrics for platform optimization

Important: We do not read, scan, or analyze the content of your emails for advertising purposes. Email content is only processed for technical delivery and storage purposes.

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our email service platform
• Process email delivery and storage for temporary email addresses
• Manage domain verification and email service site creation
• Process subscription payments and manage billing
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Provide customer support and troubleshoot technical issues
• Monitor platform performance and usage patterns
• Detect, investigate, and prevent fraudulent activities
• Comply with legal obligations and email regulations

We may share your information in the following circumstances:

• With email service providers who help us deliver emails
• With payment processors (PayPal) for subscription billing
• With cloud storage providers for email attachment storage
• In connection with a merger, sale, or acquisition of our company
• To comply with legal obligations or respond to lawful requests
• To protect the rights, property, or safety of our users or others
• With your consent or at your direction

We do not sell your personal information or email data to third parties.

Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential cookies: Necessary for the platform to function properly
• Authentication cookies: Keep you logged in to your account
• Preference cookies: Remember your platform settings and preferences
• Analytics cookies: Help us understand how users interact with our platform

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information and email data. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• End-to-end encryption for sensitive data
• Secure email transmission protocols (IMAP/POP3 with SSL/TLS)
• Regular security assessments and penetration testing
• Access controls and role-based authentication
• Secure data storage practices with encryption at rest
• Employee training on data protection and privacy
• Regular security updates and monitoring

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account data: Retained while your account is active and for a reasonable period after deletion
• Email data: Retained according to configurable retention policies set by platform users
• Billing information: Retained as required by law for tax and accounting purposes
• Log data: Retained for security and troubleshooting purposes
• Support communications: Retained to provide ongoing support

You can configure email retention policies for your email services through the platform dashboard.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent
• The right to export your email data

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.